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Enterprise Support Representative

Lincoln, MaineFull-time
About the Job
Enterprise Support Representative
 
Start a new career with HughesNet…America’s #1 choice for satellite internet.
 
We are looking for a full-time Enterprise Support Representative to work directly with our HughesNet District Managers to provide project management and administrative support for our commercial HughesNet business. There will be a concentration of district and customer-specific tasks and projects.  Responsibilities include ensuring the installation of HughesNet broadband remote equipment is completed as requested by the customer. 

In this role, you will: 
  • Work with other Enterprise Support Representatives, Enterprise Installation management teams, and District Managers to ensure our field, customers, and distribution branches are supported properly. 
  • Respond to emails and phone calls in a timely manner.
  • Ensure work orders are scheduled, routed, and installed in a timely manner. 
  • Import, export and track customer and employee data throughout various systems.
  • Make outbound calls to confirm appointments and check on dispatch statuses.
  • Pre-call customers regarding scheduling and installation requirements.
  • Primary contact for answering questions and escalating team concerns.
  • Work with internal and external customers to handle customer escalations. 
  • Identify and raise concerns when applicable by having strong attention to detail within all processes.  
  • Assist with other assignments and/or projects as they come up and as the business changes.  

You need to be a team player and will be expected to demonstrate skills such as an ability to multi-task under high volume situations, a sense of urgency during peak volume times throughout the day, an ability to prioritize workloads, and good written and oral communication skills.

FULL Benefits: Health, Dental, Vision, long-term disability, employee assistance program, 401k with company match and company paid premiums for short-term disability and life insurance.

Minimum requirements are:
  • Excellent customer service skills as well as written, verbal, and interpersonal communication skills
  • Ability to triage questions and customer/dealer concerns to the appropriate resources efficiently and accurately
  • Willingness to take charge on certain projects and delegate tasks when necessary
  • Strong organizational and time management skills
  • Follow-through and the ability to multi-task and meet deadlines
  • Able to work independently and have the willingness to research and suggest creative solutions
  • Adapt to change and have the ability to learn quickly and grasp new instructions easily
  • Strong computer navigation skills and knowledge of Microsoft Office
  • Ability to work under pressure and respond with urgency
  • Must exhibit flexibility to work various shifts and overtime as needed
 
Take the chance on a new career and join the WeConnect team where every day is a new adventure!
 
If you have additional questions about the position, call 920.609.7840 to speak with Beth Mikulsky or email beth.mikulsky@weconnectllc.com.
About WeConnect LLC

WeConnect is a telecommunications company serving customers for over 20 years. We offer a wide range of services including HughesNet Internet, DISH Network, Wilson cell signal boosters and ADT home security. This means unlimited earning potential through sales referrals for all of our employees. Roll up your sleeves, take advantage of the endless opportunities and join our amazing team!