WeConnect LLC Logo

Customer Service Representative

Green Bay, WisconsinFull-time
About the Job
Job Summary

WeConnect is looking for a Customer Service Representative to support Midwestern and Field operations. You will be responsible for supporting Quality Assurance and adherence to important installation and payment procedures. In addition, you will be expected to demonstrate skills such as attention to detail, a sense of urgency during peak volume times throughout the day, and an ability to prioritize workloads.

Job Responsibilities:
  • Find creative solutions to problems or complaints from our internal and external customers.
  • Schedule customer orders, track job assignments, and verify appointments.
  • Analyze customer needs to better support WeConnect's culture, vision, mission, values, and key messages.
  • Handle inbound and outbound calls.
  • Import, export, and track customer and employee data throughout various systems.
  • Work with managers and others to ensure our field, customers, and distribution branches are supported properly.

Job Skills & Qualifications

  • Strong communication and problem-solving skills.
  • Ability to multitask.
  • High school diploma or equivalent.
  • Conflict resolution and de-escalation skills.
  • Comfortable sitting and speaking for long periods of time.

  • Willingness to work overtime during peak seasons.
About WeConnect LLC

WeConnect is a telecommunications company serving customers for over 20 years. We offer a wide range of services including HughesNet Internet, DISH Network, Wilson cell signal boosters and ADT home security. Join the team that is connecting the next-generation technology - smarter than anyone else!